Terms of Service
Rules for authorized organizational use of GrantPilot AI by U.S. nonprofits and businesses.
1. Agreement and eligibility
By creating an account, accepting these Terms, or using GrantPilot AI, you agree to this version of the Terms and the Privacy Notice. You must be legally able to contract and authorized to act for each organization you connect. The service is intended for business users and is not directed to children.
2. Service scope
GrantPilot supports grant discovery, eligibility review, evidence management, drafting, collaboration, correspondence, and guided submission preparation. Features, sources, and integrations may change. Official funder documents and portals always control.
3. No professional advice or funding guarantee
Outputs are operational decision support, not legal, tax, accounting, financial, compliance, or grant-award advice. Scores, summaries, translations, deadlines, and AI drafts can be incomplete or wrong. You must independently verify material requirements and obtain qualified advice. Funding, eligibility, acceptance, or portal availability is never guaranteed.
4. Customer accounts and organizations
You are responsible for accurate account and organization information, authorized users, permissions, secure credentials, MFA, and all activity under your account. Linked companies remain separate tenants; linking does not merge ownership, rights, files, or approvals.
5. Customer content and permissions
You retain rights in content you provide. You grant the operator a limited right to host, copy, process, transmit, and create technical derivatives solely to operate, secure, support, and improve the contracted service as described in the Privacy Notice. You must have authority and lawful grounds to upload personal, confidential, third-party, or grant-portal information.
6. Responsible AI and automation
AI content must receive human review before external use. You may not use the service to fabricate evidence, impersonate others, make discriminatory or unlawful decisions, bypass CAPTCHA/MFA/access controls, scrape contrary to terms, mass-submit applications, or send unauthorized messages. High-risk legal, financial, compliance, commitment, signature, and submission actions require authorized human approval.
7. Acceptable use and security
Do not misuse the service, probe or disrupt systems, upload malware, access another tenant, reverse engineer protected components, violate laws or third-party terms, or expose credentials. We may restrict activity reasonably believed to threaten users, systems, funders, or third parties.
8. Third-party services
Official portals, funders, AI providers, email systems, payment services, storage, and data sources are independent third parties with their own terms and availability. We do not control or endorse their decisions. Direct automation remains disabled unless separately approved.
9. Intellectual property and feedback
The service, software, branding, and operator-created materials remain owned by the operator or its licensors. These Terms do not transfer ownership. You may provide feedback, and you permit us to use that feedback without identifying you or disclosing your confidential information.
10. Electronic communications and signatures
You consent to receive service, security, account, policy, and transaction notices electronically at the contact information you provide. Electronic approvals and certifications are attributed to the authenticated user and retained with version and audit evidence. GrantPilot does not create a signature or bind an organization unless an authorized person takes the required action.
11. Fees and suspension
Paid features, billing intervals, taxes, cancellation, refunds, and provider terms are shown at purchase. We may suspend access for material breach, security risk, unlawful use, or nonpayment, using reasonable notice when practicable.
12. Termination and data access
You may stop using the service and request account closure through the authenticated workflow. Before closure, export records your organization must retain. We may preserve audit, security, billing, approval, submission, backup, and legally required records under the Privacy Notice and applicable retention obligations.
13. Disclaimers and liability
To the extent permitted by applicable law, the service is provided “as available” without warranties of uninterrupted operation, grant success, or fitness for a specific opportunity. Nothing excludes rights or liabilities that cannot legally be excluded. No contractual liability cap, indemnity, arbitration, governing-law selection or exclusive venue is established by this policy.
14. Changes and contact
Material changes receive a new version and renewed acceptance where appropriate. Contact support@ironhand.org for contractual questions. Ironhand Technology and Consulting LLC is the service operator. Questions about these terms can be sent to the support contact above.
15. Support and subscription terms
An organization owner can cancel renewal from Billing using the confirmation shown there. Keep the confirmation and check the displayed paid-through date. Once the provider confirms cancellation, renewal stops and access continues through the verified paid period. Cancellation does not automatically request or issue a refund. If cancellation is pending or uncertain, contact support; do not assume the renewal stopped. Account closure and document deletion are separate actions.
You may request a full refund of your organization’s first subscription payment within 14 calendar days after that payment. Renewal payments and partial-period charges are not routinely refundable or prorated. We review billing errors, duplicate charges and material service failures separately. Nonwaivable legal rights remain unaffected. Send a request through Help or email support@ironhand.org with your organization name, payment date and payment reference; never include a full card number or password. We confirm the decision and any provider processing steps. A request is not proof that money has been returned. A verified refund or payment reversal may change paid access; saved work remains subject to the service retention and export rules.
Contact support@ironhand.org or use Help in your workspace. Support hours are Monday–Friday, 09:00–17:00, America/Mexico_City. Our first human response target is within eight staffed hours, normally one business day. This is a response target, not a guaranteed resolution time or 24/7 emergency service. Requests received outside coverage are counted from the next staffed period. We prioritize security incidents, lost access, billing errors and suspected data loss. We may need an authorized organization contact to verify sensitive requests.
Ironhand Platform Operations owns customer support, account access, billing questions and refund-request coordination through support@ironhand.org and workspace Help. Security incidents are escalated to Ironhand Security. The requesting organization remains responsible for its document checklist and grant decisions. Support access to confidential records still requires the applicable tenant permissions and consent; a support role does not grant automatic document access.