Free / Readiness
- Application preparation: Not included
- Supervised portal forms: Not included
- Scheduled grant workflows and follow-ups: Not included
- Linked client portfolios: Not included
- Grants per reviewed preparation selection: 0
Controlled pilot status
Public self-service pricing is not yet finalized.
Plans, quotas, trial terms, taxes, renewals, refunds, support levels, and offboarding terms remain subject to owner and legal approval. GrantPilot is not accepting payment through a public checkout until those decisions and billing acceptance tests are complete.
Proposed grant workflow packages
Every plan includes discovery and eligibility review, tracking, basic reports and exports, existing correspondence, audit history, and pause or stop controls.
Starter
- Application preparation: Included
- Supervised portal forms: Not included
- Scheduled grant workflows and follow-ups: Not included
- Linked client portfolios: Not included
- Grants per reviewed preparation selection: 1
Growth
- Application preparation: Included
- Supervised portal forms: Not included
- Scheduled grant workflows and follow-ups: Included
- Linked client portfolios: Not included
- Grants per reviewed preparation selection: 100
Professional
- Application preparation: Included
- Supervised portal forms: Included
- Scheduled grant workflows and follow-ups: Included
- Linked client portfolios: Not included
- Grants per reviewed preparation selection: 1,000
Consultant / Agency
- Application preparation: Included
- Supervised portal forms: Included
- Scheduled grant workflows and follow-ups: Included
- Linked client portfolios: Included
- Grants per reviewed preparation selection: 10,000
Enterprise / Government
- Application preparation: Included
- Supervised portal forms: Included
- Scheduled grant workflows and follow-ups: Included
- Linked client portfolios: Included
- Grants per reviewed preparation selection: 10,000
Pilot plans are not available through public checkout. Contact us about access. Browser assistance requires a validated portal, your account and reviewed answers; certifications and final submission remain yours.
Refund and support terms
Support and subscription terms
These terms apply to new subscription purchases under the policy version shown here. Purchases remain subject to launch availability.
Request a full refund of your organization’s first subscription payment within 14 calendar days of that payment. This initial refund window is available once per organization; support verifies the payment and request date.
After the initial refund window, subscription payments and renewals are normally non-refundable, with no routine prorating for unused time. Contact support about duplicate or incorrect charges and service failures. Applicable nonwaivable rights are preserved.
A refund request does not cancel future renewals or change access. Cancel renewals separately from Billing; verified paid access continues through the paid period. A verified refund or reversal places paid features on hold for support review. Saved applications and documents are retained.
Support hours are Monday–Friday, 9 a.m.–5 p.m. America/Mexico_City. We target a first human response within eight staffed hours (one business day). This is a response target, not a resolution guarantee or 24-hour coverage.
Ironhand Platform Operations owns customer support, account access, billing questions and refund-request coordination through support@ironhand.org and workspace Help. Security incidents are escalated to Ironhand Security. The requesting organization remains responsible for its document checklist and grant decisions. Support access to confidential records still requires the applicable tenant permissions and consent; a support role does not grant automatic document access.
For billing or refund help, choose Support in the support form and include the payment date and subscription reference, if available. Keep passwords, card details and sensitive grant evidence out of the request. Support confirms any approved refund; payment-provider processing times vary.
Request billing or refund helpPolicy version: gp-commercial-2026-11-07-v2
Pilot access
Limited, manually approved evaluation workspaces may be considered after scope, data handling, support, and responsibilities are agreed in writing.
No surprise activation
Credential-dependent providers, live AI, OCR, email synchronization, and production storage are not implied by account creation.
Published before sale
Final prices and commercial terms will be displayed here before general availability.
Evaluate the controlled workflow.
Review current limitations and release gates before using real customer data.
Review current availabilityView product tour